question

scottbruce-6871 avatar image
0 Votes"
scottbruce-6871 asked Docs-4663 published

Windows 10 frequent and irregular BSODs

Hi, I've been battling these issues for a while since I installed a 1080ti into my PC (moving from an AMD GPU), originally I thought it was due to old driver stills remaining for the old AMD hardware, but I removed those and I still get BSODs. Here are minidump summarys for my last three BSOD's. For my latest BSOD I tried to run Driver Verifier but the PC would crash immediately on restart. I was able to disable verifier through safe mode.

Dump File:090821-6343-01.dmp
Crash Time:9/8/2021 12:23:06 PM
Bug Check String:DRIVER_VERIFIER_DETECTED_VIOLATION
Bug Check Code:0x000000c4
PArameter 1:00000000`00002000
Parameter 2:fffff807`d4391d93
Parameter 3:00000000`00000000
Parameter 4:00000000`00726274
Caused by driver:ene.sys
Caused by Address:ene.sys+1d93
Processor:x64
Crash Address:ntoskrnl.exe+3f71d0

Dump File:090821-8078-01.dmp
Crash Time:9/8/2021 11:54:52 AM
Bug Check String:IRQL_NOT_LESS_OR_EQUAL
Bug Check Code:0x0000000a
PArameter 1:ffffa707`b3e37a50
Parameter 2:00000000`00000002
Parameter 3:00000000`00000000
Parameter 4:fffff803`51c41bf2
Caused by driver:ntoskrnl.exe
Caused by Address:ntoskrnl.exe+3f71d0
File Version:10.0.19041.1165 (WinBuild.160101.0800)
Processor:x64
Crash Address:ntoskrnl.exe+3f71d0

Dump File:090621-8796-01.dmp
Crash Time:9/6/2021 11:24:02 PM
Bug Check String:PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code:0x00000050
PArameter 1:ffff9b02`53dce9c8
Parameter 2:00000000`00000000
Parameter 3:fffff806`814d9e9e
Parameter 4:00000000`00000002
Caused by driver:ntoskrnl.exe
Caused by Address:ntoskrnl.exe+3f71d0
File Version:10.0.19041.1165 (WinBuild.160101.0800)
Processor:x64
Crash Address:ntoskrnl.exe+3f71d0

Many thanks in advance.


Edit;

Here is a log from Log Collector v2 : https://drive.google.com/file/d/1nfj3UO8rOiOVfCp2ZTundsOuuP5v_-lP/view?usp=sharing

windows-10-hardware-performance
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Docs-4663 avatar image
1 Vote"
Docs-4663 answered scottbruce-6871 commented

Please perform the following steps:

1) Uninstall any software by Ene Technology or Ptolemy Tech.

enetechio
windows\system32\drivers\ene.sys
https://www.gskill.us/forum/forum/product-discussion/ddr4/trident-z-rgb/163741-trident-z-lighting-control-driver-conflict-clean-uninstall-guide




2) Run the V2 log collector > post a share link into this thread using one drive, drop box, or google drive

https://www.windowsq.com/t/bsod-posting-instructions.17/
https://www.windowsq.com/resources/v2-log-collector.8/
https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html


.
.
.
.
.
Please remember to vote and to mark the replies as answers if they help.

On the bottom of each post there is:

Propose as answer = answered the question

On the left side of each post: Vote = a helpful post
.
.
.
.
.

· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi,

I've just finished seemingly purging ene.sys from the system, here is what Log Collector gathered. Not had a crash in a few days so hard to say if anything has changed just yet.

Thanks.

https://drive.google.com/file/d/1nfj3UO8rOiOVfCp2ZTundsOuuP5v_-lP/view?usp=sharing

0 Votes 0 ·
LimitlessTechnology-2700 avatar image
1 Vote"
LimitlessTechnology-2700 answered Docs-4663 commented

Hello @scottbruce-6871

After updating PC to 1080ti, did you updated all the drivers correctly ?

You can do it manually in the Windows device manager by taking the following steps:

Press Windows button and type device manager on the keyboard.
Choose Device Manager from the list.
View the list of device categories and click on the arrow nest to the category in which your new device falls. The driver can be marked with a yellow triangle.
Right-click on the device name and press Update Driver Software.
Then a window of Update Driver Software with two options will appear:
Search automatically for updated driver software. Windows will automatically check availability of the best suitable driver for this device.
Browse my computer for driver software. Use this option to show the OS where the driver files are kept.
Restart the computer after the driver is installed.

Please Use sfc /scannow To Check All System Files :

Press Windows button and enter cmd from the keyboard.
Right-click on CMD and launch it as administrator.
In the command prompt window, type in sfc /scannow and press Enter.

Check for Errors The Disk Where Windows Is Installed By Using The Command chkdsk c: /f :
Press Windows, then enter CMD from the keyboard.
Right-click on CMD and launch it as administrator.
In the command prompt window type chkdsk c: /f and press Enter (use the letter of the drive where your OS is installed).
Wait until the process is over and restart your computer.

Lets us know if those doesn't worked !!

--please don't forget to upvote and Accept as answer if the reply is helpful--

Thanks,

· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi,

Yes I updated every single driver on the PC using Device Manager manually. I now use NVCleanInstall to install my Nvidia driver updates.

I've also ran both sfc and chkdsk before a few times and neither have ever turned up any results.

Thanks

0 Votes 0 ·
Docs-4663 avatar image
1 Vote"
Docs-4663 answered Docs-4663 published

Today is 9/14/2021.
There were no BSOD after 9/10/2021.


Looks much better.


There is still more to do to tune up the computer.


Logs used for troubleshooting were recently cleaned.
Was there third party software used or windows or both?
Please make sure that there is no cleaning during the troubleshooting.


The Windows license is no longer activated.
See steps below to troubleshoot Windows 10 activation.


There were recurrent problems with the drive file system.
See steps below to run chkdsk switches.


There is a device that was reported to have problems.
See steps below for device manager.



The BIOS is out of date.

The BIOS: Version/Date American Megatrends Inc. 4011, 4/19/2018

1) Upgrade the BIOS: 4011 > 5861

https://www.asus.com/us/Motherboards-Components/Motherboards/PRIME/PRIME-X470-PRO/HelpDesk_BIOS/


These were the displayed improvements with each missed upgrade:

 1. Update AMD AM4 AGESA V2 PI 1.2.0.3 Patch C
 2. Improve system performance"
 Support Windows 11 by default, no settings changes required in the UEFI BIOS.
 1. Update AMD AM4 AGESA V2 PI 1.2.0.3 Patch A
 2. Improve system stability"
 - Update AMD AM4 AGESA V2 PI 1.2.0.1
 - Support Smart Access Memory for Ryzen 3000 Series Processors
 - Fix the L3 cache performance in AIDA64
 - Improved system performance
 - Improved system compatibility
 - Improved memory performance"
 1. Update AMD AM4 AGESA V2 PI 1.2.0.0
 2. Update AMD RAID UEFI driver
 3. Improve system stability
 1. Improve system Performance and stability
 2. Improve ReSizable BAR compatibility for NVIDIA RTX30 series graphics cards"
 Update AMD AM4 AGESA V2 PI 1.1.9.0.
 1.New CPU support
 2.Offer a Re-size BAR Support option to enhance GPU performance.
 3. Remove AMD 7th Gen A-series/ Athlon X4 Processors support"
 Improve system stability
 Improve system performance
 Improve DRAM stability
 Improve system stability
 Improve system compatibility
 Fixed AI suite 3 issue
 Update AM4 AGESA to 1006
 Fixed HDMI and DP sound issue"
 Update AM4 combo PI 1.0.0.4 patch B
 Update AGESA 1.0.0.3ABBA to improve system performance.
 Removes Gen 4 support when using Ryzen 3000 CPUs.
 1.Improve system performance.
 2.Update AM4 Combo PI 1.0.0.3 Patch ABB
 a.Fixes a compatibility issue with Destiny 2
 b.Fixes an issue with certain Linux distros
 c.Removes Gen 4 support when using Ryzen 3000 CPUs
 3.Improves EZFlash performance to reduce boot time.
 Update AGESA 1.0.0.3 Patch AB to improve compatibility;
 Recommend updating the BIOS via EZ Flash.
 Update AGESA for the upcoming processors.
 Please notice that this version of BIOS can only be updated via EZ Flash.
 Update AGESA 0072 for the upcoming processors.
 ASUS strongly recommends that you update AMD chipset driver 18.50.16 or later before updating BIOS.
 Update AGESA 0070 for the upcoming processors and improve some CPU compatibility.
 ASUS strongly recommends that you update AMD chipset driver 18.50.16 or later before updating BIOS.
 Improve compatibility and performance for Athlon™ with Radeon™ Vega Graphics Processors
 Update AGESA 1006
 Update AMD chipset driver 18.10.20.02 or latest version before update this BIOS.
 1. Improve system performance
 Improve system performance



2) Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black explanation mark or unknown device


https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/#:~:text=Unknown%20devices%20show%20up%20in,download%20drivers%20for%20them%20automatically.

https://www.pcworld.com/article/2089404/how-to-easily-find-drivers-for-unknown-devices-in-windows.html


3) Open administrative command prompt and type or copy and paste:
sfc /scannow
dism /online /cleanup-image /restorehealth

When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > past into this thread



4) Run HD Tune: (free or trial version) (test all drives)
https://www.hdtune.com/
Post images into this thread for results on these tabs
a) Health
b) Benchmark
c) Full error scan


5) Run Sea Tools for Windows (test all drives)
https://www.seagate.com/support/downloads/seatools/seatools-win-master/
Post images into this thread for results on the:
a) long generic test


6) Run this overnight on the Windows drive: (other drives can be tested while windows is in use)
Open administrative command prompt and type or copy and paste:

chkdsk /b /v


This may take hours to run so plan to run overnight.
Run on all drives using the syntax: chkdsk /b /v C: or chkdsk /b /v D: changing the drive letter to the applicable drive.



C:\WINDOWS\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)


Type: Y




7) Use the information in this link to find the chkdsk reports in the event viewer.
Copy and paste into notepad > save to the desktop > post into the thread using one drive, drop box, or google drive
https://www.tenforums.com/tutorials/40822-read-chkdsk-log-event-viewer-windows-10-a.html



8) Run the windows activation troubleshooter:

https://www.tenforums.com/tutorials/55383-use-activation-troubleshooter-windows-10-a.html
https://support.microsoft.com/en-us/windows/using-the-activation-troubleshooter-d717cdff-cf19-9770-7198-40119c2a696c
https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
https://support.microsoft.com/en-us/windows/activate-windows-10-11305dbc-ef5d-1c08-3ba7-4c7a2cb8f404
https://support.microsoft.com/en-us/windows/activate-windows-c39005d4-95ee-b91e-b399-2820fda32227



.
.
.
.
.
Please remember to vote and to mark the replies as answers if they help.

On the bottom of each post there is:

Propose as answer = answered the question

On the left side of each post: Vote = a helpful post
.
.
.
.
.

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.