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PauletteBraunbeck-8450 avatar image
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PauletteBraunbeck-8450 asked saldana-msft edited

I must delete some items from One Drive. When I go to delete it will not allow me to delete.

Why am I no longer able to delete items from One Drive? In the past I never had a problem. Now, because I absolutely need to I cannot do it. What is up? I received a message this morning saying that my One Drive is almost full I must delete some items, but it will not allow me to delete. Message is "7 items couldn't be recycled"

office-onedrive-client-itpro
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LeonLaude avatar image
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LeonLaude answered

Hi,

OneDrive is currently not supported in the Q&A forums, the supported products are listed over here https://docs.microsoft.com/en-us/answers/products (more to be added later on).

You can ask the experts in the dedicated OneDrive forum over here:
https://answers.microsoft.com/en-us/msoffice/forum/msoffice_drive

(Please don't forget to accept helpful replies as answer)

Best regards,
Leon

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PauletteBraunbeck-8450 avatar image
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PauletteBraunbeck-8450 answered

I have windows 8.1. I have had One Drive for year and years. I know how to delete items, I do it all the time. However, it will not allow me to delete them now. The checkmark is in the top right corner, so it has been selected. But when I click on the trash can, nothing happens and I get a message saying "7 items couldn't be recycled" Of course, I tried several times, that is why it is 7 items.

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