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SectorDave-6806 avatar image
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SectorDave-6806 asked pvanberlo answered

Recover Account registered in Authenticator

Hi all,

I was using Authenticator to validate my double-factor access, so an unexpected reset of my terminal has eliminated my account settings and I had not done a backup.

Is it possible to recover the QR account code, if it is registered somewhere, to add again my Dropbox account that was, to be reconfigured again?
From Dropbox they do not give me the option to access the account and I cannot retrieve the QR code.

Thanks in advance
Regards

microsoft-authenticator
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1 Answer

pvanberlo avatar image
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pvanberlo answered

Unfortunately there’s no way to retrieve this information again. You can set up MFA again if needed, which will create a new QR code and software token.

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