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BilalKhan-7668 asked RitaHu-MSFT commented

windows server 2016 windows update issue. Service got stuck

windows server 2016 windows update issue. Service got stuck. Tried manual Automatic every thing.

130099-win-error.png




does it require restart

windows-server-2016windows-server-update-services
win-error.png (16.0 KiB)
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@BilalKhan-7668
Any updates of the case? May I know the status of the case?

Please feel free to inform me if there are any questions. Please don't forget to share the solution if the issue has been resolved.

Thanks for your time and have a great day.

Regards,
Rita

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RitaHu-MSFT answered RitaHu-MSFT edited

@BilalKhan-7668
Thanks for your posting on Q&A.

Is there any error information when you tried to check for updates? I recommended to follow this link to reset Windows Update components first.

In addition, we could review the windows update log to get more details. Open the PowerShell as an administrator and print get-windowsupdatelog to get the windowsupdate.log file.

Please feel free to inform me if there are any updates of the case.

Thanks for your time and have a great day.

Regards,
Rita


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LimitlessTechnology-2700 answered

Hi there,

Open the CMD as Admin and try this out.

Type net stop wuauserv and hit Enter.
Type ren c:\windows\SoftwareDistribution softwaredistribution. old and hit Enter.
Type net start wuauserv and hit Enter.
Exit Command Prompt and try to run Windows Update.

And also if it is specific update you can try getting it manually from update catalogue

Hope this Answers all your queries , if not please do repost back .
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LimitlessTechnology-2700 answered

Hello again

Additionally, if Windows update service stuck and you can not stop or start then you can kill the its process.

Open Task Manager - > go to services- > Note PID of Windows update services -> to to Details Tab -> Right click on Blank area and Select PID to view PID Column -> Once you able to see PID of Windows update services -> Right Click and click on End process Tree.

If the reply was helpful, please don’t forget to upvote or accept as answer.

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