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DaneWilbanks-7934 avatar image
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DaneWilbanks-7934 asked LuDaiMSFT-0289 commented

Having issues with company portal deployment using managed appleIDs and ABM

We've run into some issues getting the company portal to deploy on an iPad that are using managed appleIDs. We've purchased the app, and applied it to the user/iPad in question. It states that it's installed but it never shows up on the iPad. It's been 4 days since it hit the status of installed.

When not using managed appleIDs, and letting the user make a technically personal appleID with their domain email, everything works just fine (company portal, other apps, app configuration, background). Has anyone had anyone faced these same issues?

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LuDaiMSFT-0289 answered LuDaiMSFT-0289 commented

@DaneWilbanks-7934 Thanks for posting in our Q&A. From your description, I know that the app shows "installed" state on the target iOS device in intune portal, but in fact it isn't installed on the iOS device. If there is any misunderstanding, feel free to let us know.

To clarify this issue, we appreciate your help to collect some information:
1.Which method did you enroll the iOS device? ADE enrollment?
2.What's the goal that you want to deploy Company Portal via VPP?

If there is any update, feel free to let us know.


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@DaneWilbanks-7934 Haven't heard from you for some time, I am currently standing by for further update from you and would like to know how things are going. If you have any questions or concerns, please don't hesitate to let me know.

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