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KeanHinGunn-7881 avatar image
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KeanHinGunn-7881 asked prmanhas-MSFT answered

How to link Premier support plan to Azure Login account ?

I'm looking for a public article which i can send to customer.
How do Premier support customer link their support contract to their Azure login so they can raise premier cases from Azure portal itself ?
Thanks.

azure-cloud-services-extended-support
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1 Answer

prmanhas-MSFT avatar image
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prmanhas-MSFT answered

@KeanHinGunn-7881 Apologies for the delay in response and all the inconvenience caused because of the issue.

The Microsoft Azure Premier Plan has been built to accelerate your cloud adoption journey through a complete coverage for cloud, hybrid, and on-premises solutions across all Microsoft products

The Premier Support plan is part of the “Enterprise support offering” includes personalized hand-on assistance and training to maximize your return on investment; as well as a dedicated Technical Account Manager who can drive pro-active support for all your Business solutions (including non-Microsoft Applications).

In order to create Support Request users first need to be an Owner, Contributor or be assigned to the Support Request Contributor role at the subscription level. Not every user can create a Support Request and it solely depends upon permission provided to user by Admin since alot of cost is included as well.

You can refer to this documentation to understand how to create Support Request in Azure portal irrespective of Support Plan. Only plan it won't be applicable is CSP plan where there are dedicated partners who can open Support Request.

Hope it helps!!!

Please "Accept as Answer" if it helped so it can help others in community looking for help on similar topics



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