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AsherRankin-1551 asked bharathn-msft commented

Failed to add your ITSM Connection named 'X' Error: ajaxExtended call failed

I've searched for some tips on how to resolve this error and located a few threads on this forum, but with no clear answer or explanation as to the cause.

I have created a log analytics workspace and corresponding IT Service Connector. Afterwards I've tried to add a connection to my Service Now instance but upon creation I get this error:

Failed to add your ITSM Connection named 'SnowConnection'. Error: ajaxExtended call failed

Maybe someone can help to resolve this.

azure-monitor
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I emailed omsitsmfeedback@microsoft.com for support but they've asked to open a CRI, not sure what that is.

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bharathn-msft avatar image bharathn-msft AsherRankin-1551 ·

@AsherRankin-1551 Welcome to Microsoft Q&A and thanks for your query.

Apologies for delayed response on this thread. CRI usually means its "Customer Reported Incident" , will work with you offline and see how we can report this to our Product team to further look into the issue you are seeing. Will work with you 1:1 to identify and resolve the issue and once we have more information which can help the broader community members here , will update this thread accordingly.

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