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moses004 avatar image
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moses004 asked VikiJi-MSFT commented

OneDrive Backup

I get the error on a windows 10 domain computer when I click on the OneDrive backup option

Your IT administrator has set a policy that prevents changes to known folders. Contact administrator to resolve this issue.

Has anyone come across the error? We used to have Folder redirection policy and we disabled the policy and using OneDrive now. The only problem that we can not use the backup functionality.130745-onedrive.gif


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VikiJi-MSFT avatar image
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VikiJi-MSFT answered

Hi @moses004,
Welcome to Q&A forum!

This offcial article stated that "The OneDrive Known Folder Move Group Policy objects won't work if you previously used Windows Folder Redirection Group Policy objects to redirect the Documents, Pictures, or Desktop folders to a location other than OneDrive."

Per my research, please check if the steps in this page are helpful to you.
Please note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

Any updates, please let me know.


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LimitlessTechnology-2700 avatar image
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LimitlessTechnology-2700 answered VikiJi-MSFT commented

Hello,

It would not be enough to just remove the old folder redirection policy.

What you can try is to:

Launch Group Policy Management on one of your domain controllers and find the policy that defines your current folder redirection settings. Right click on the policy and click on Edit
Go to User Configuration -> Policies -> Windows Settings -> Folder Redirection
Right-Click on each of the folders and click properties
In the Target Tab, make sure Setting is set to Basic – Redirect everyone’s folder to the same location
Under Target folder location make sure its set to Redirect to the local userprofile location
Under the Settings tab, make sure that Redirect the folder back to the local user profile location when policy is removed. is selected.
Click Ok
At this point, you’ll want to go to the computer that is having the issue (in my case all of them) and open a command prompt to issue the gpupdate /force command. You’ll most likely be requested to log off and back on, go ahead and do that.

Back in Group Policy Management, remove the GPO (group policy object) from the OU, you can delete it from the list of Group Policy Objects too if you want, we won’t need it anymore.
Now you’ll want to open a command prompt and run gpupdate /force just one more time. If you are asked to log off and back on, go ahead with that.

You should now be able to right-click on OneDrive and click Settings and go to the Backup tab and click on Manage backup. Now the Start protection button should be enabled and all is good.

Also, please confirm if the value of this registry key is disabled (1=true, 0=false)

HKCU > Software > Microsoft > Windows > CurrentVersion > Policies > Explorer
DisablePersonalDirChange = (1)


And just a small tip: do not try this on the whole OU, use a user or two for testing purposes before implementing the solution on the entire OU.

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Hi Limitless Technology,

I have removed the folder redirection from the User GPO and chose Redirect everyone's folder to the same location
In the Target Tab, it is set to Basic – Redirect everyone’s folder to the same location
Under Target folder location its set to Redirect to the local userprofile location
Under the Settings tab, Redirect the folder back to the local user profile location when policy is removed. is selected.
but still unable to backup. I can not remove the GPO as it is the User GPO with other settings in it. It does not exist in my registry
HKCU > Software > Microsoft > Windows > CurrentVersion > Policies > Explorer
DisablePersonalDirChange = (1)

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Hi @moses004,
Thanks for your reply.
If the above do not work, I would suggest you try to reset OneDrive for a check.
Besides, it is recommended that you refer to the "Need more help?" to get more professional support for OneDrive Administrators.
Hope the information could help you.

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