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TimotheosTsakmalis-4868 asked evanr-6386 commented

iOS RDC not recognising mouse (pointer is not moving with mouse) when on iPadOS same mouse is recognised..

iOS RDC not recognising mouse (pointer is not moving with mouse) when on iPadOS same mouse is recognised..
Am I doing something wrong? I have checked the "Input Devices" and although on iPadOS I can see them, on iOS I don't.
Both mouse and keyboard are LG and are paired with Bluetooth on my iPhone same way as on my iPadOS

remote-desktop-servicesremote-desktop-client
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Hi,

Have you checked if the answer helps?

If it helps, please do not forget to accept the answer.

Thanks,
Eleven

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Hi,

Could you please provide an update?

Please let us know if the answers could resolve your issue.

Thanks,
Eleven

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Hi,

Is there any update?

Please let us know if you have any further question. Or you could accept our answer if it helps.

Thanks,
Eleven

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Hi. When I go to input devices it shows nothing there.

My Bluetooth is enabled for RD Client.

My mouse works all but the ability to move the pointer. I can right click, left click, it appears even the scroll wheel works. Also it works on everything I’ve tried it on so far except RD Client. (The one reason I bought it.)

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Hi. When I go to input devices it shows nothing there.

My Bluetooth is enabled for RD Client.

My mouse works all but the ability to move the pointer. I can right click, left click, it appears even the scroll wheel works. Also it works on everything I’ve tried it on so far except RD Client. (The one reason I bought it.)

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1 Answer

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ElevenYu-MSFT answered ElevenYu-MSFT edited

Hi,

Remote Desktop client for iOS has Bluetooth mouse support for iOS 13. Please first ensure your iPhone has upgraded to iOS 13 or above.

Then, please try below steps to set up mouse support on iPhone.

  1. Go to Settings > Accessibility, and select Touch.

  2. Select AssistiveTouch > turn AssistiveTouch on

  3. On the same menu, select Devices > select Bluetooth Devices.

  4. Select your mouse device from the list

For more information, please refer to below article.

How to use a pointer device with AssistiveTouch on your iPhone, iPad, or iPod touch
https://support.apple.com/en-us/HT210546

If the issue still persists, please also ensure that your mouse is enabled in the apps settings as described in below.

  1. Go to the home screen of Microsoft RD Client.

  2. Click "" at the top left of the screen to access Settings
    14467-image.png
    3. With settings select Input Devices.
    14511-image.png
    4. Here you will see a list of devices that have been connected previously, or are connected now. Your mouse should be at the top of the list. if it is not, just tap it
    and it will move to the top.
    14457-image.png


PS: Please make sure that RD Client has access to Bluetooth devices:
Settings > RD Client and make sure Bluetooth is enabled.


Thanks,
Eleven











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