193 LiveKernelEvent

Question

A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 193
Parameter 1: 80f
Parameter 2: ffffffffc0000017
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_19042
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19042.2.0.0.256.48
Locale ID:
my system just got blank screen sometime!!! its just brand new system !!!systen is uptodate and graphic card also.

Answer 1

The computer had a live dump related to the video card / driver.

This was not a BSOD.

The computer can be monitored.

If there are BSOD then open a new thread and logs can be collected.

Monitor the computer using the reliability monitor:

https://www.howtogeek.com/166911/reliability-monitor-is-the-best-windows-troubleshooting-tool-you-arent-using/

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Answer 2

Run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

https://www.windowsq.com/t/bsod-posting-instructions.17/
https://www.windowsq.com/resources/v2-log-collector.8/
https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

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Please remember to vote and to mark the replies as answers if they help.

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Answer 3

Hello,

Thank you for your question.

I would like to suggest you to check below troubleshooting steps.

1. Cleanup C:\Windows\Temp and C:\WinNT\temp
2. Update your Windows and Hardware BIOS and drivers to latest.
3. Disable Antivirus software if you have for temporary.
4. Check Device manager if you have any Devices with yellow marked.

If the reply was helpful, please don’t forget to upvote or accept as answer.

Answer 4

Hello @samaj101

The error code 0x00000193 refers to VIDEO_DXGKRNL_LIVEDUMP, meaning that a usage or application over your GPU is making the system crash. Can you recall if you are doing something specific with the computer the moment that it crashes? Some application, game, or similar?

If you confirm that the system and drivers are up to date, this may have something to do with a latest version driver from the video card which may contain some bug. My recommendation would be to rollback the video driver:
Right Click on start menu> select Device Manager> go to Display Adapters and find your Graphic Card name. Right click over it, select Properties and from the Driver tab, click Roll Back Driver.

Other option would be special configurations through the Graphic Card software such as optimizations, gamer profiles, high performance settings, etc. So you should check if you have some custom settings applied, then disable them (since the GPU applications are made by the GPU vendor, the best option would be to post a question in their forums)

Last by not least, I would recommend to load "Default Settings" or "Default Profile" in your BIOS. as this could happen because of some BIOS customization. (*Please save your current BIOS profile settings before applying any changes, in case of recovery needed)

Hope this helps narrowing down your issue,
Best regards,