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JustinMicheal-7973 avatar image
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JustinMicheal-7973 asked JustinMicheal-7973 edited

Shared mailbox querie


No link to see more on Exchange for shared mailboxes

office-outlook-itprooffice-exchange-server-mailflow
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JadeLiang-MSFT avatar image
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JadeLiang-MSFT answered JadeLiang-MSFT commented

Hi @JustinMicheal-7973 ,

Agree, it would display as connected and download the items in time frame of your cached setting when we enable "download shared folder" option and work in cached exchange mode.
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And it would display as online and show all items when we work with online mode or disable the option.
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You could set it for your need, for more information, please refer to this document : Shared mail folders are downloaded in Cached mode by default in Outlook 2010 and later versions


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There appears to be other anomalies as well when it comes to cached Outlook. The advanced search only works for cached emails. Normal search finds emails older than the cached period, but advanced search is vital to the organisation as a lot of users work on historic litigation matters. Is this also by design?

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JadeLiang-MSFT avatar image JadeLiang-MSFT JustinMicheal-7973 ·

Hi @JustinMicheal-7973 ,

The advanced search only works for cached emails

I could reproduce it in my environment. Based on my research, I couldn't find the specific official document to introduce it but I have found a similar thread before that mentioned Advanced Search would search the local .ost file when you work with cached exchange mode, so it is limited by the time range of cached exchange mode. For more information, please refer to Steve Fan's answer of this thread: Outlook 2013 Advances search only shows cached emails.


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AndyDavid avatar image
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AndyDavid answered JustinMicheal-7973 commented

Yes, you should disable that option. What you are seeing is expected and in fact, its recommended to uncheck that option for performance reasons.
https://support.microsoft.com/en-us/topic/performance-and-synchronization-problems-when-you-work-with-folders-in-a-secondary-mailbox-in-outlook-d45e5881-3d32-ca00-6338-5962cfc41ea8

· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

There appears to be other anomalies as well when it comes to cached Outlook. The advanced search only works for cached emails. Normal search finds emails older than the cached period, but advanced search is vital to the organisation as a lot of users work on historic litigation matters. Is this also by design?

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