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DanielKaliel-3171 asked joyceshen-MSFT commented

Outlook 365 users on Exchange Online can not send voting buttons

We have an issue where Exchange Online users are unable to send voting buttons to other Exchange Online users or to our On-Premise users. On-Premise users however can send emails with Voting Buttons.

I have run this command within Exchange Online

Set-RemoteDomain “default” -TNEFEnabled $true

And verified it is set with Get-Domain.

As well in the testing Outlook 365 clients we have set the following:

131118-screenshot-2021-09-10-115103.jpg

But we still can not send voting buttons.


office-exchange-server-administrationoffice-outlook-itprooffice-exchange-hybrid-itpro
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Hi @DanielKaliel-3171

Is there any update about your question? Have you tried the method below?


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DanielKaliel-3171 answered

I found that if I force a message into Rich Text format the buttons send. Our default is HTML. Is there a way to automatically do this?

131218-voting.jpg



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joyceshen-MSFT avatar image
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joyceshen-MSFT answered

Hi @DanielKaliel-3171

According to your information above, you want to set Rich Text format as default format. And this operation should be performed in Outlook client side. Detailed information here: Message format and transmission settings

And the method:

Change the format of all new messages
On the File tab, choose Options > Mail.

Under Compose messages, in the Compose messages in this format list, click HTML, Plain Text, or Rich Text.

131421-image.png

The official KB which introduces about Change the message format to HTML, Rich Text Format, or plain text for your reference as well.


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