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Technomage18-6314 asked XuDongPeng-MSFT commented

edge Chromium passwords are being cleared


I have a user that her saved passwords are being cleared in the settings Privacy, search, and services/ Clear browsing data on close password are turn off.
And under Profiles/ Passwords / Saved password you can see them there but from time to time they are deleted I don’t know how they are being cleared.
You can close the browser and open it back up and there are still there and then other times she goes back and all her passwords are gone. She is running edge Chromium version 93.0.961.38

I have read other forms but those where no help.

Any ideas why this is happing?

Thanks

ms-edge
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XuDongPeng-MSFT avatar image
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XuDongPeng-MSFT answered

Hi @Technomage18-6314 ,

According to your description, I did some tests (Edge has been updated to Version 93.0.961.47), but the problem was not reproduced.

But I found that certain operations or configurations of the account may cause this problem:

  1. profiles sync configuration
    navigate to edge://settings/profiles/sync and check if the Passwords option is enabled.

  2. When you log out of the current account, check the clear data option, like this:

131495-image.png


I'm not sure if it is the cause of this problem for op. If possible, can you describe the actions that users perform when using Chromium Edge, which will help solve the problem. And I want to know whether the problem also occurs in the current Version 93.0.961.47?
Best regards,
Xudong Peng


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Technomage18-6314 answered XuDongPeng-MSFT commented

@XuDongPeng-MSFT


She does not sign in to Microsoft account so the sync is gray out.

I did upgrade the Chromium Edge to Version 93.0.961.47 and is work for a little bit but then it Clear all her passwords again.

She has yahoo mail so that password is save and a few other passwords that she use's for other sites.

she close and reopen tab some she on a site that has her password saved and there is will navigate that has site that had her saved password and there opens a new tab to go back to a site that has a saved password and there her passwords will be gone.

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Hi @Technomage18-6314 , I tested again and it worked well in Edge( will not deleted any passwords or other data by itself). Does it happen after navigating to a specific website? I think I need to confirm whether the Passwords option is enabled in edge://settings/clearBrowsingDataOnClose. Or you could try to reinstall Microsoft Edge, which may help you.

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Technomage18-6314 answered XuDongPeng-MSFT commented

Hi @XuDongPeng-MSFT


Under edge://settings/clearBrowsingDataOnClose password is off.

131967-capture.jpg




The website that I think that might be the issue is https://secure.xpressbillpay.com/admin/ Is a credit card processing website, that we use so when are customers need to make a payment. But it will log you out after a certain amount of time of in activity. I think when that logs you out that's when the saved passwords are cleared. I did reinstall edge but did not help.

This computer had a bad hard drive and was replaced and windows 10 reinstall on it. 7 days ago.


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Hi @Technomage18-6314 , Yes, such a configuration should not cause the saved password data to be deleted. Passwords will be saved well under the path you mentioned. Have you tested this site, and will it cause this problem?

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Technomage18-6314 answered XuDongPeng-MSFT commented

@XuDongPeng-MSFT

Today I have installed 93.0.961.52 and still having the problem. But just on her computer and I run sfc /scannow and that did not find any problems. So at this point I think I'll just reinstall windows 10 even thought it was a fresh install from last week don't know what else I can try. I don't have this problem and any other computer.

In less you have anymore ideas.


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Hi @Technomage18-6314 , I'm not sure if this is a personal profile. Is it possible that someone else deleted the profile data, or used a new profile when opening new tab with Edge? Or you need to open a support ticket in here.

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