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KrishnenduDas-8728 avatar image
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KrishnenduDas-8728 asked DSPatrick edited

Unable to save certification profile

I am unable to save my certification profile while registering for an exam. I keep on getting this : 50041: Sorry, we are having a service interruption and we are unable to complete your transaction. Please contact customer support.

Also on the discounts page the eligible discount is not shown for me. I was eligible to take Azure DP-900 Exam for free for attending Azure Data Fundamentals training from my official email. I keep on getting this: Error CBE01: Could not complete benefit eligibility check

Please assist on the above so that I can take the certification exams before voucher expiry.

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1 Answer

Taz-3478 avatar image
1 Vote"
Taz-3478 answered Taz-3478 commented

Hello @KrishnenduDas-8728 !

Hope you are having a great day!


  1. Microsoft Certification Program have their own respective forums. You can visit it by clicking here :- Microsoft Certification Program

  2. Questions Related to Exam/Exam Registration and other General Questions can be asked here :- Exam Related Queries

  3. For Missing Certificates/Transcripts/Missing Exam and issues with Certification Profile,you can visit here :- Certification and Certification Profile Related Queries

  4. For Exam Discounts/Offers/Events can be found here :- Exam Discounts and Offers

  5. For Person Vue Customer Service Pearson VUE Customer service

  6. For Contacting PearsonVue and to get hold of a Customer Representative PearsonVUE Support



|- Please don't forget to "Upvote" and "Accept as answer" if the reply is helpful -|


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5 |1600 characters needed characters left characters exceeded

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Thanks for your answer. Could you please also tell me how to edit my question to remove my email id from a public forum.

0 Votes 0 ·
Taz-3478 avatar image Taz-3478 DasKrishnenduCognizant-8886 ·

Hi @DasKrishnenduCognizant-8886 !

I am pleased to have your response!

Click on the great icon next to your question and then click on "Edit" and perform the changes as per your requirement and then click on Save.

|- Please don't forget to "Upvote" and "Accept as answer" if the reply is helpful -|

1 Vote 1 ·