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IanMorton-1301 asked JeffGriffin-5381 rolled back

Unable to log in to Azure Virtual Desktop using Remote Desktop using Domain Credentials

I am unable to login to my Azure Virtual Desktop using the Remote Desktop app using my Domain Credentials. All is get is "The Logon attempt failed" message.

I can login successfully with the Administrator account that was used to create the AWD.

My user is defined in the Azure Active Directory and allocated "Virtual Machine Administrator" role.

My user name has been added to the list of Remote Desktop Users within the Desktop environment.


remote-desktop-services
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JeffGriffin-5381 answered

I'm having a similar problem. My user is able to log in but another test user account is not. Both accounts have IAM group membership with "Virtual Machine User Login" assignments. Both accounts also appear in "Remote Desktop Users" on the virtual host.

Any help would be greatly appreciated.

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IanMorton-1301 answered

Jeff,

I think I cracked it.

The user has to change their password to force the AD to regenerate a new password hash to sync with the Virtual Machine.

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JeffGriffin-5381 answered JeffGriffin-5381 rolled back

Glad you've had some luck. Changing the password hasn't fix things on my end. I'm also getting another error "We couldn't connect because there are currently no available resources. ..."

I should also add that I'm in a 100% cloud environment using Azure AD so my scenario probably different from yours.

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