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RyanJ-7619 avatar image
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RyanJ-7619 asked LimitlessTechnology-2700 answered

Blue Screen Windows 10

Hi everyone!
My computer keeps Blue Screening, for some weeks now. Please look at this message from Blue Screen Viewer (last log):
As far as I was informed, the computer sometimes turned off itself, but all the crashes were not logged in the BlueScreenViewer logs.

I'm run memory tests to no results, I believe this to be a driver related issue.

Please check the dump files attached in the link:


131302-image.png


https://drive.google.com/file/d/1zMbQEfuV8AdK4L-s24KEXWRnEUmT4LD0/view?usp=sharing

@Spigolo-3573 - Tagging because I saw you solve a very similar issue, hopefully you could help diagnose my problem

windows-10-generalwindows-10-application-compatibility
image.png (20.5 KiB)
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Spigolo-3573 avatar image
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Spigolo-3573 answered Spigolo-3573 edited

Hi @RyanJ-7619

Judging by the number and variety of crashes, I'd point to RAM modules.
If you have more than one on board, leave only one inserted and play a little then slip in the other one.
If you receive errors with only one module than it's faulty and must be substituted.

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RyanJ-7619 avatar image
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RyanJ-7619 answered

I bought totally new RAM sticks and got this crash today

https://drive.google.com/file/d/1jSHALaj8rt2zOvYeEgHUNr6iZjHG3q6d/view?usp=sharing

So I think it's a driver issue because of that.

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Spigolo-3573 avatar image
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Spigolo-3573 answered

Sorry @RyanJ-7619, the zip file is empty.
If the RAM is not the culprit, then you'd better service the machine. From distance we cannot catch hardware issues easily.

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LimitlessTechnology-2700 avatar image
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LimitlessTechnology-2700 answered

Hello @RyanJ-7619

I would like to suggest you to check below troubleshooting steps.

  1. Update BIOS and Device drivers using vendor website.

  2. Cleanup folder C:\Windows\Temp , C:\WINNT\Temp and %appdata%\ Temp folders.

  3. Unplug any additional devices if you have connected for example USB pendrive, Xbox, Printer, touchpad...etc

  4. Run from safe mode

    sfc /scannow
    DISM.exe /Online /Cleanup-image /Scanhealth
    DISM.exe /Online /Cleanup-image /Restorehealth

  5. Disable any Antivirus if you have for temporary purpose to check if it resolve the issue.

If the reply was helpful, please don’t forget to upvote or accept as answer.

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