question

Sree20212021 avatar image
0 Votes"
Sree20212021 asked ZhengqiLou-MSFT commented

issue with archive

User is assigned with 6 Months retention policy and has 40GB of Archive size however I am unable to find the online archive mailbox for the user in outlook client as well as in OWA
unable to see the online archive folder from webmail also.

office-outlook-itprooffice-exchange-online-itprooffice-exchange-server-mailflowoffice-exchange-server-connectivity
· 4
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

@ZhengqiLou-MSFT
it is on o365 account only one user is having the issue
What you have shown is the correct process however I find the issue happening to only one user
Need some help

0 Votes 0 ·

Hi @JustinMicheal-7973 ,

Do the suggestions above help? If the issue has been resolved, please click “Accept as answer” to mark the helpful reply as an answer, this will make answer searching in the forum easier and be beneficial to other community members as well.

If you are still stuck in this issue, please feel free to post your questions.

Regards,
Lou


If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

0 Votes 0 ·
Show more comments

1 Answer

ZhengqiLou-MSFT avatar image
0 Votes"
ZhengqiLou-MSFT answered

Hi @JustinMicheal-7973 ,

Is it a M365 account? I enabled the archive and the folder is shown the next time logging into outlook.office.com:
131413-image.png
131414-image.png

For the outlook clients, you could try re-create the profile and re-sign in. If i have any understanding mistakes, please fix me.

Best regards,
Lou


If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


image.png (11.7 KiB)
image.png (3.0 KiB)
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.