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Abhishek-6942 asked Abhisheksharma-7232 answered

Media Composition not working on HP laptops

I have been trying to run a simple media composition code just to draw some shapes,
this app runs fine on all the devices I tested but there is one laptop from hp which makes it crash and what I am doing is simply generate a media stream source from Media Composition and it stuck and crash from there.
I tried searching all over but couldn't find a thing like this
I also tried debugging but the debugger also stopped coming to the location so I can not debug it too.
I really don't understand what is happening there, can anybody help

the hp laptop on which I first encountered the problem is HP Pavilion, but then I tested on 2 other hp laptops that I have but it happened on every device all the devices I have are of the same configuration
i5 11gen, 16GB ram, 512GB SSD, Iris Xe Graphics

dotnet-csharpwindows-uwpwindows-uwp-runtime
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@Abhishek-6942 I've tested your sample on my PC and it works correctly. I don't have the special device you mentioned now and I'll ask other engineers to see if they could help. Here is another thing I want to confirm. As you mentioned, you have tested some other devices, Are there some laptops that have the same configuration as the HP laptop and does your app works correctly on that device?

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Thanks for the Reply

Sorry, But we don't have any other laptop with the same configuration,
but we have 3 hp laptops from which 2 are of the same models (i5 11gen with 16GB ram) and another one has i7 processor and 16 Gb ram.
But app doesn't work on any of them.
We have 5 different laptops from Dell and Lenovo, Dell once is lower in configuration and Lenovo has one extra graphics card of 2GB, and app works fines on these laptops.

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Could you please share the error message and the dump file with us? This could help to find out the issue.

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Abhisheksharma-7232 avatar image
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Abhisheksharma-7232 answered

Hi RoyLi,
Thank you for your reply.
As I checked, app does not give any error message printed in output windows and does not crash either
app stopped working like ANR. Going forward, I started to strip down the code to find the issue and in that process I found that, in Process Frame function if I use session.Clear(Colors.Transparent); the app stops (hangs) and after removing this line it works fine.

We have created the screen recording video for you. Please check the attached video in issue section.
https://github.com/AbhishekSharma-SEG/TestApp/issues/1

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Abhisheksharma-7232 answered

Hi,
Last Friday, Microsoft pushed an update named Intel - display, and this update came only on HP laptops (Problematic Ones) , after installing that update all the issues are gone for now,
Can you please confirm that the update is to fix these problems from Microsoft.
Thank you!

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