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CamJolly-2952 avatar image
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CamJolly-2952 asked DSPatrick answered

Can anyone help in adding my university email account back onto my microsoft authenticator app?

I accidentally deleted my Microsoft authenticator app that I needed to log into my university account. I reinstalled and attempted to add the account onto the app. However, whilst trying to log in, it said I needed a code from the authenticator app that I was trying to log into. I then tried to use a QR code to add the account but needed a code then too. Is there any way around this loophole. Thanks

microsoft-authenticator
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1 Answer

DSPatrick avatar image
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DSPatrick answered

You'll need to university admins to reset the account for you.
https://support.microsoft.com/en-us/account-billing/change-your-two-step-verification-method-and-settings-c801d5ad-e0fc-4711-94d5-33ad5d4630f7

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