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MonicaQuevedo-1610 avatar image
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MonicaQuevedo-1610 asked YukiSun-MSFT commented

Problems using Godaddy email account with Office 365

Hi, I have a Microsoft 365 license, related to my gmail account, and I purchased a GoDaddy "commercial" account, which is supposed to work well with Microsoft Outlook.
I have had several problems, and until now, I didn't get a solution.
If I install the Outlook 365 desktop on my Windows 10 (latest versions of everything), I can setup my Godaddy account with Outlook, and also set it up on my Outlook mobile client, and it synchs correctly. Except for the fact that the calendar doesn't synch with my mobile, neither with the calendar I may use through the Outlook 365 web client.
If I use only Outlook 365 web client on my desktop, by setting up my GoDaddy email as an IMAP account, it won't synch with the Outlook mobile, unless I set it up as the primary Microsoft account. If I do so, then I would have synch problems on my Outlook web client.
I just need to be able to access my Godaddy account from my mobile, my desktop and get the calendars synched. COuld you bring me a solution?
I have the latest versions of everything updated, and also, I deleted and added my godady account to Outlook a number of times.
REgards,

office-outlook-itpro
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Hi @MonicaQuevedo-1610,

I just need to be able to access my Godaddy account from my mobile, my desktop and get the calendars synched.

Normally, in order for calendars to sync across devices, the email account needs to be configured using the Exchange or Exchange ActiveSync(mobile devices) protocol. Then please understand that the “office-outlook-itpro” tag is dedicated to support general issues related to Outlook desktop client, so for your scenario which involves the GoDaddy account, I personally would recommend trying to contacting the support for GoDaddy as well to confirm if it's supported to have the account configured as Exchange account in both Outlook desktop client and your mobile devices.


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Thanks YukiSun for your answer. The thing is that I purchased Outlook 365, not Exchange, so I guess I won't be able to synch my calendars. So bad.
II´ve already contacted Godaddy, but it looks like this is an issue with Outlook. In terms of messages, I managed to synch my Outlook desktop with my Outlook for mobile, but not with Outlook web client. Can you help me to at least manage to synch the emails on the 3 clients?
Regards,

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YukiSun-MSFT avatar image YukiSun-MSFT MonicaQuevedo-1610 ·

Hi @MonicaQuevedo-1610,

> I managed to synch my Outlook desktop with my Outlook for mobile, but not with Outlook web client.

By "Outlook web client", are you referring to the Outlook on the web which is access via outlook.office.com? If this is the case, according to the article below, it's no longer supported to connect a new account to Outlook on the web:
Connect email accounts in Outlook on the web (Microsoft 365)
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Given this, if you would like to see emails from godaddy account in Outlook on the web, I'd suggest checking if the account can be configured to automatically forward emails to the account you used to access Outlook on the web.


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YukiSun-MSFT avatar image YukiSun-MSFT MonicaQuevedo-1610 ·

Hi @MonicaQuevedo-1610,

Just wondering do you have any further concerns or questions on this thread?

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