question

Jennifer-3804 avatar image
0 Votes"
Jennifer-3804 asked Jennifer-3804 commented

Outlook connectivity issues

Hi Team,

Some of my users are having connectivity issues with outlook, sometimes outlook shows disconnected from Microsoft exchange. I found a Microsoft link to check the outlook connectivity 131704-image.png but would like to know if there is a similar connectivity test for a time frame for example for a day.

Thank you for your help


office-exchange-online-itpro
image.png (5.4 KiB)
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

YukiSun-MSFT avatar image
0 Votes"
YukiSun-MSFT answered Jennifer-3804 commented

Hi @Jennifer-3804,

but would like to know if there is a similar connectivity test for a time frame for example for a day.

To the best of my knowledge, I am afraid there's no such an official tool that can do connectivity test for a time frame.

But as regards to the connectivity issues you are encountering, aside from https://testconnectivity.microsoft.com/tests/o365 you've already mentioned, I'd also recommend trying to run the Microsoft Support and Recovery Assistant on one of the affected machine to see if it can help detect and fix the issues.
131695-1.png

131754-2.png


If an Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


1.png (80.1 KiB)
2.png (56.9 KiB)
· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Thank you Yuki for your help !

0 Votes 0 ·