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PowerBIdev-2451 asked DSPatrick answered

Deleted Work Account from Authenticator App and I cannot login now

Deleted my work account from my Authenticator App because it was not working and now I cannot login in my web apps, every web app asks for Authenticator approval. Then when I try to add the work account in my Authenticator app, the Authenticator App asks for approval from the Authenticator App !!! As weird as it sounds! So, I am in a kind of loop. The only options Microsoft authentication offers me are for the Authenticator App, which is not available. Can you help me, please ?

microsoft-authenticator
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DSPatrick answered PowerBIdev-2451 commented

You'll need to choose sign in another way then reset the account two factor.
https://support.microsoft.com/en-us/account-billing/common-problems-with-two-step-verification-for-a-work-or-school-account-63acbb9b-16a1-47b9-8619-6a865e8071a5

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Hi Patrick!
I appreciate your prompt response.
The problem here is that when I select Sign in another way, the only two options I get are "Authenticate in Authenticator App" and "Get a code from mobile app (yes, Authenticator)".
Thanks a lot.
Regards,

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DSPatrick answered DSPatrick commented

Try the Get Help app, eventually the bot will give up and hand off to someone you can chat with
https://support.microsoft.com/contactus

--please don't forget to upvote and Accept as answer if the reply is helpful--





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