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ICTCSO-8111 avatar image
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ICTCSO-8111 asked emizhang-msft answered

Display Names not synchronising with apps

Hello everyone,

This is a rather simple issue, I have changed a large number of details pertaining to users, their display names being the visible issue.

These changes do not seem to have propagated to applications (like teams, outlook and shifts). Except for 3 users (of 50 or so).

Any way to force a synchronization of this information or is there likely some kind of error preventing the service from running correctly?

Thanks in advance.

azure-active-directoryoffice-itpro
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vipulsparsh-MSFT avatar image
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vipulsparsh-MSFT answered ICTCSO-8111 commented

@ICTCSO-8111 Its a cache issue where the application takes time to update the updated version of details. Manually clearing the cache would help on local machines, for others you need to wait till it propagates.

Here is how other people are clearing cache :

https://techcommunity.microsoft.com/t5/microsoft-teams/team-members-title-and-location-not-updating/m-p/166385
https://techcommunity.microsoft.com/t5/microsoft-teams/teams-does-not-refresh-members-information-from-office-365-admin/m-p/206102/page/2

You will need to wait till it syncs on its own for others.



Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.


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We solved the propagation issue by having all users sign out of their local accounts allowing those caches to update.

I suspect that other cache clearing methods like suggested by you would also have worked.

Thankyou!

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emizhang-msft avatar image
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emizhang-msft answered

Hi,
Thanks for sharing solution here, other partners who read the forums with the same issue can get more information from the correct result.
Thank you.

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