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SylvainVeler-6590 asked

Problem with 365 add'in update in Outlook


We are having an issue updating our Outlook add-in that we developed using the Outlook javascript API and installed on our corporate 365 account.
When we make changes to this add-in, it updates only randomly on outlook clients signed in to our corporate account, and we cannot control the update process of these clients. We have tried to clear the browsers cache as well as the "% LOCALAPPDATA% \ Microsoft \ Office \ 16.0 \ Wef \" folder on the workstations but nothing seems to be effective.

Even if we uninstall our component from our account, it may take several hours or days for the component to remove itself from Outlook clients.

How does the caching system that seems to be in place at this level work?

Is it possible to force the propagation of the latest version of our add-in to Outlook clients?

How is it possible to force an Outlook client to refresh the add-in installed with the latest version installed on our 365 account?

Thank you in advance for your return.

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