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KostaPatsan-1395 avatar image
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KostaPatsan-1395 asked PaulTessier-4472 published

PowerPoint Ignoring PDF Printers

I use PowerPoint 365. I have two PDF printers, one of them the Microsoft "Print to PDF" printer.

If I select this or the other PDF printer, or even "send to OneNote" it ignores the request and only prints to one of the two physical printers.

office-powerpoint-itpro
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emilyhua-msft avatar image
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emilyhua-msft answered emilyhua-msft edited

@KostaPatsan-1395

Could you please provide more information about the another PDF printers?
Is it a three-party virtual printer?

Does this issue occur with other Office files? Such as Word documents, Excel workbooks.
It's recommended to open Paint > Simplly doodle on drawing > File > Print > Select "Microsoft Print to PDF" to print for a test.
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If this issue just occur with Office files, I suggest you go to Control Panel to perform an Online Repair for Microsoft 365 apps first.

Please also go to Start menu > Settings > Devices > Printers & Scanners > Click the "Microsoft Print to PDF", Manage > Set as default.
Beisdes, please remember to turned "Let Windows to manage my default printer" off.
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Any updates you may post back.


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KostaPatsan-1395 avatar image
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KostaPatsan-1395 answered PaulTessier-4472 published

Thanks for your response.

1) it is only occurring in PowerPoint. It is NOT occurrign on any other Office program, which print to PDF or OneNote perfectly fine.

2) I have already run the Office repair tool, to no avail.

3) In PowerPoint i can choose the Microsoft Print to PDF, or a third party PDF printer, or Print to Onenote. It promptly ignores all three and prints to my default printer.

4) I then set Microsoft Print to PDF as the defualt prionter and it works. However this is not a good long term option.

Any ideas?

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@KostaPatsan-1395
Thanks for your reply.
I suggest you run PowerPoint in safe mode to narrow down this issue, rule out the affect of any COM add-ins.
You could hold on Ctrl key, then double click PowerPoint icon, then click yes to let PowerPoint opened in safe mode.
Open and print one presensation as PDF for a test.

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I am having the same problem and none of the suggestions worked for me. Is there any new update or suggestions?

0 Votes 0 ·

I am having the same problem and none of the suggestions worked for me. Is there any new update or suggestions?

0 Votes 0 ·