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chlopakpodsloncem-5755 avatar image
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chlopakpodsloncem-5755 asked LimitlessTechnology-2700 answered

Kinect v2 repeatedly disconnecting on Windows 10, version 21H1.

After Windows update on Intel Nuc, Kinect v2 has the 'repeating disconnection problem'. It works for a 10 seconds and then it disconnects and after 5 seconds it connects again, and so on.

I have tried following suggestions but I still have same problem:
- unplugging Kinect from USB port and power supply
- connecting Kinect to different usb ports
- reinstalling Kinect SDK
- updating the kinect driver in device manager
- re-enabling the microphone for KinectService from Microphone privacy settings and from Manage sound device.

Kinect driver version and Kinect Service version are the same, 2.2.1905.16000.

windows-10-general
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1 Answer

LimitlessTechnology-2700 avatar image
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LimitlessTechnology-2700 answered

Hello @chlopakpodsloncem-5755

I would recommend a rollback by reinstalling the Kinect SDK from: https://www.microsoft.com/en-us/download/details.aspx?id=44561

On the other hand, I would suggest to
- change the USB port where is connected (or a different slot in the motherboard)
- check the Power Plan settings for any Powersavings applied to USB devices (I would try the High Performance profile, you can go back to your usual profile once the test is done)
- In case you are running an Gen 9 Intel or higher you may try to levarage the powersaving capabilities that are not available by GUI by adding the next registry key:
reg add HKLM\System\CurrentControlSet\Control\Processor /v Capabilities /t REG_DWORD /d 0x7e060
(**Please save a backup of your registry in all cases)

Hope this helps,
Best regards,

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