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RezaeianMaryam-2766 asked JimmyYang-MSFT commented

Teams data lose following A5 imigartion, has any one experience this?

Hi

We have immigrated to A5 Licence. however People are losing their Teams history – chats, access to files, activities etc. They are also reporting losing their dial-pad following migration.

A temporary fix has been to uninstall teams and reinstall it, but has not worked for everyone.

any advise?

Thank you

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Hi @RezaeianMaryam-2766

To exclude the client issue, could you try to login to Teams web client to see if it can be reproduced?

If there is no issue in Teams client , then try to follow these steps to clear your client cache file and restart it:

  1. Sign out on Teams > Quit Microsoft Teams by right clicking the icon and select Quit.

  2. On your keyboard, Hold Windows key and Press R

  3. Cut and paste %appdata%\Microsoft\Teams in the RUN then OK.

  4. Delete the contents of the entire folder.

  5. Restart Device > Restart Microsoft Teams > Sign In.

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@RezaeianMaryam-2766

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.

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