My company has a Microsoft EA agreement in place with a bunch of E3 licenses. We are attempting to move away from Office 2016 and into Office 365 (Microsoft 365 Apps for Enterprise) but my management has some confusion over licensing. According to this page: https://support.microsoft.com/en-us/office/visio-for-the-web-faq-e6647040-2fca-42ec-9fa5-d16a4e39e0ee Visio Plan 1 and Visio Plan 2 are available at no additional cost. However, when we attempt to log into Visio for the web with an account that has an E3 license, we are told we are not licensed for the application. Additionally, if we install the desktop app we are also told we are not licensed to sign-in and use all the features.
I saw this thread: https://techcommunity.microsoft.com/t5/visio/visio-online-with-e3-licensed-users-view-create-file/m-p/127005 from 2017 saying an additional license still needs to be purchased, which conflicts with the information on the first link.
Can anyone clear this up for me so I can report back to my management?
