Recently, we've transferred to a new help desk system, where customers can submit a help ticket for any issues they're having. In the old system, when a new ticket was created, it would email the help desk team with the from address of: Display Name Here <email address in brackets>
In the new system, the only thing that we are getting in the from address is: email address
These emails are coming from the server itself so the from address isn't an actual user that can simply have a display name added onto it. Unfortunately, our previous SharePoint administrator is no longer here so I can't ask how he did it. The original help desk system was set up a long time ago as well so I'm sure he wouldn't remember even if I could ask him.
Any help would be great. Thanks!