Hi,
I have a user that is using Teams, it previously worked fine with both the laptop's built in speakers and mic, and a USB headset.
Now only the headset produces any output, the speakers are completely silent.
When I've tried to assist the user and gone to "Advanced Sound Settings" where each app can be customised I see three entries in there for Teams. The topmost is set to zero volume, but the slider and dropdowns are greyed out and can not be adjusted.
I think that the top entry in advanced settings must relate to the internal soundcard, but I'm at a loss at how to fix it if it is greyed out.
The user has an HP laptop with Realtek speakers and Win 10 as the OS.
Any help would be appreciated.
Best regards,
Tom