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PichakChanyen-3089 asked

Ergent issue : Sync to old account link on authenticator

Dear Support Team,

I have facing the issue of access to share point of client. my work email had to be linked to the Microsoft Authenticator app. I previously had it work fine. But my company changed email from @nielsen to @nielseniq since then so when I'm logs in now I get an error when trying to use new email.

Please see detail as below.

Error Code: 500121
Request Id: 2310c2ed-8119-4ab3-aacb-7add920a5d00
Correlation Id: 5207f09f-804e-c000-7f29-c48f8d098906
Timestamp: 2021-09-16T11:08:38Z

microsoft-authenticator
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