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CludioAfonso-9365 asked CludioAfonso-9365 edited

Appx pre-install package not installing if not logged on the store

Hello everyone.

At our company we requested to Microsoft the access to the pre-install app bundles of our apps (5 apps) on Microsoft store, so our OEM distributor can provide as a default installed software on their devices.

We got access and downloaded the app packages, but, when try to to test on some devices, we get this error on only 2 apps:
"... is currenctly not available in your account. Make sure you are signed in to the Microsoft Store and Try again. Here's the error code, in case you need it: 0x803F8001".

![132768-microsoftteams-image-7.png][1]

For all the situations we have downloaded the Windows 10 Packages, the apps are FREE and have in-app purchases.
Any reason why this is happening with only 2 apps?

Thank you.

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Our forum support could offer limited help for you about this issue. My suggestion is that please open a free support ticket here: Contact Us. Go to Contact us, find Non-Technical Support - Dashboard and choose CHAT NOW or SUBMIT AN INCIDENT. You could talk to the store team directly and confirm this behavior.

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Thank you, @RoyLi-MSFT , i will do so.

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