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DominiqueDUCHEMIN-4668 avatar image
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DominiqueDUCHEMIN-4668 asked Amandayou-MSFT commented

Cannot access a subkey in HKLM > SOFTWARE?

Hello,

I am trying to create a Compliance Configuration item but I could not access it:
on the computer(Client)

132852-2021-09-16-10-44-48-hklm-software-mccs-computer.png

But when creating the CI I do not see the key "mccs" under "Software"

132825-2021-09-16-10-40-10-hklm-software-mccs-ci.png

Is it a permissions issue?

The console has been launched as "Run as Administrator"
The Registry is on a remote machine(my laptop), not the local site server.

Thanks,
Dom

mem-cm-general
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Amandayou-MSFT avatar image
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Amandayou-MSFT answered

Hi @DominiqueDUCHEMIN-4668,

I test it my environment, please shown the screenshot about compliance rules, which similar to this following screenshot in order to solve the problem:

133104-9175.png

Besides, we could find the other client to evaluate the Compliance Configuration item to check if there are something wrong between CI or client.



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DominiqueDUCHEMIN-4668 answered DominiqueDUCHEMIN-4668 edited

Hello,

Now I was able to get a machine which respond with expanding the SOFTWARE key.
I am trying to check as it shows this machine "non compliant" when the key exists!!! which seems to be the reverse of what is expected!!!

What are the different option to run an "Evaluate" on the Configuration Baseline?
- Control Panel > Configuration Manager > Configuration > Evaluate
- Any other option per cycle? per the client?

What other tasks should be run to get the latest version of a Configuration Baseline/Configuration Item applied?

Details:

Name: ISS - Desktop - CB - HKLM > SOFTWARE > mccs
Type: Baseline
Revision: 1
Compliance State: Non-Compliant
Non-Compliance Severity: Information
Description: Searching for the key HKLM > SOFTWARE > mccs
Name: ISS - Desktop - CI - Registry Key HKLM > Software > mccs
Type: Operating System Configuration Item
Revision: 1
Compliance State: Non-Compliant
Non-Compliance Severity: Information
Description: searching the existence of the key HKLM > Software > mccs
Non-Compliant Rules:
Setting
Name Setting
Type Setting
Description Rule Name Rule Description Severity Instance Data
ISS - Desktop - Registry Key HKLM > SOFTWARE > mccs Registry Key Seraching for the existence of the key HKLM > SOFTWARE > mccs SOFTWARE key must exist Information
Expression Current
Value Instance
Source Rule
Type
NotEquals 0 0 Existential


![132905-2021-09-16-18-41-00-ci.png][1]
![132892-2021-09-16-18-39-51-ci.png][2]
![132893-2021-09-16-18-38-58-ci.png][3]


Thanks,
Dom


[1]: /answers/storage/attachments/132905-2021-09-16-18-41-00-ci.png
[2]: /answers/storage/attachments/132892-2021-09-16-18-39-51-ci.png
[3]: /answers/storage/attachments/132893-2021-09-16-18-38-58-ci.png


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DominiqueDUCHEMIN-4668 answered Amandayou-MSFT commented

Hello,

Thank you for this I will look for this screen as so far I have on my CI rule:
133160-2021-09-17-9-50-04-ci-1.png
133175-2021-09-17-10-16-13-ci-2.png

Thanks,
Dom



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Hi,

Thanks for your update.

I will do test and I will come back as soon as possible. Please keep us in touch if there are any updates of the case.

Thanks for your understanding and cooperation.

Best regards,
Amanda

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