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Chris-3007 avatar image
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Chris-3007 asked emizhang-msft commented

Adding addiitonal accounts to OneDrive broken after iOS 11.6 update

After the iOS update to 11.6, OneDrive for Mac quits whenever one attempts to add another account via Preferences > Account > Add Account. I have seen some reporting that it is doing the same thing with accounts that use two factor authentication. What I can confirm is that it is happening with my business accounts.

Consider the following description of the app's issue: https://twitter.com/dwyer2008/status/1437936643621654537

Looking for any information re: a fix to be able to add a business/school account. TIA

office-onedrive-client-itpro
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emizhang-msft answered emizhang-msft commented

Hi @Chris-3007,
Did you know the version number of OneDrive you're using?
I suggest you try 2 methods to help you test this problem:

  1. install the latest updates for OneDrive and check if you can add the new account.

  2. remove OneDrive from Mac and re-install the initial version and check test the result.

Test these 2 methods and we can confirm if this problem is related to iOS update or OneDrive updates.
Any updates please let me know and I'm glad to help you.


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Hi @Chris-3007,
Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

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