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AlexandreGagn-1379 asked AlexandreGagn-3059 commented

Problems with Teams assignments

Hello,

Since the begginning of this school year, we've got a strange issue with Teams.
Some of the students using the mobile versions of Teams cannot turn in assignments
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The files are in the sharepoint folder, I looked at the rights on both files and folders, and there's nothing I can see that is different from the students for who it worked.

If they go back to the web or the desktop version, it's working fine, but it's harder for them to transfert the pictures or documents to their computers, and some of them don't even have a computer.

I'm out of ideas, and didn't find similar issues.

Thank you,

office-teams-windows-itpro
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ZhengqiLou-MSFT avatar image
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ZhengqiLou-MSFT answered

Hi @AlexandreGagn-1379 ,

Did you changed any settings on Teams Admin Center?
And how many users were in trouble? Do these users have anything in common?

Some general ways to fix this are:
1. Re-install the teams app.
2. Check the permissions of their phones to attach photos or other files.
3. Try using another network to login Teams.

Please try uploading these files from the Teams for browsers in your mobile devices.

Best regards,
Lou


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AlexandreGagn-1379 avatar image
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AlexandreGagn-1379 answered AlexandreGagn-3059 commented

Thank you @ZhengqiLou-MSFT for your answer,

I don't know immediately when users have this trouble, but in 2 classes, we have 10 users with the issue, both on iPhone and Android.

I'll get some of the students to reinstall the app, and check the permissions, juste in case.
I've had a few testing from a different network, but it changed nothing.

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Hello again,

I've got the chance to test an iPhone 6S with IOS 14.7

Even after reinstalling Teams, removing all data from the app, connecting to tree different networks (The phone user's 3G, a WI-FI and my own LTE, which was working on my side), and making sure the app has all permissions, it isn't working.

I can't add photos from the library, or any document from the files, and even the photo I'm taking from the app doesn't work.
I can't download the instructions files.
The only thing I can do it create a new Word document.

On this version, I can't open Teams on safari or Chrome, as it's too old.

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Hi @AlexandreGagn-1379 ,

I did some research these days, and unfortunatelly I cound't find any clear answers and solutions about this issue.
I think you could try it on browsers Teams, see if the web client could do something different.

And see if the students could upload these files to their OneDrive: Files > OneDrive.

Best regards,
Lou

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Hi Lou,

On some of the phones, the browser is too old to be able to open Teams.
I'll try to see with OneDrive, as soon as I get a student that has the issue.

Have a nice week-end!

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