question

JJEverard-4817 avatar image
0 Votes"
JJEverard-4817 asked KyleXu-MSFT edited

Can't sign in to outlook

UTC Date: 2021-09-17T14:00:56.816Z
BootResult: configuration
Client Id: 0D67D2A6E47E497191D21E4A63297C4B
Session Id: eb20f174-6c95-494f-abc5-88a55dacedcf
Client Version: 20210829002.01
err: Microsoft.Exchange.Clients.Owa2.Server.Core.OwaUserHasNoMailboxAndNoLicenseAssignedException
esrc: StartupData
et: ServerError
estack: Error: 500
at i (https://outlook.office365.com/mail/:379:140890)
at https://outlook.office365.com/mail/:379:72596
st: 500
ehk: X-OWA-Error
efe: BYAPR11CA0063
ebe: BYAPR10MB2856
emsg: UserHasNoMailboxAndNoLicenseAssignedError

Says this when I log in?? Help

office-outlook-itprooffice-exchange-online-itpro
· 2
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Hi @JJEverard-4817 ,

Welcome to our forum!

Looks like your issue is more related to the license issue when you sign in to outlook, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. In order to better solve your problem, we will add "office-exchange-online-itpro" tag.

Thanks for your understanding and hope your question will be resolved soon!

0 Votes 0 ·

@JJEverard-4817

Any update about this threas now?
As AndyDavid said, if you want to login to Exchange online OWA(https://outlook.office365.com), you need have Exchange online license first. If the suggestion below helps, please be free to accept it as answer for helping more people.

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AndyDavid avatar image
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AndyDavid answered AndyDavid edited

It needs an Exchange License and mailbox:
UserHasNoMailboxAndNoLicenseAssignedError

Check with your admin if you dont have access

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MaxFury-8335 avatar image
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MaxFury-8335 answered MaxFury-8335 edited

Hi,
Many times the same thing happens to me, then I solve this problem in this way. You can also use these steps to resolve your issue manually:

  1. Reset Outlook settings.

  2. Verify the credential settings.

  3. Remove the cached keys.

  4. Allow Remember password.

  5. Install the latest update for Outlook.

  6. You can also generate a new Outlook profile.

  7. If there is a need to be any update then go with it.

I hope some of these solutions will correct your error.


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