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JustinMicheal-7973 asked emizhang-msft commented

license issue


User is assigned E3 license

office-itpro
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Hi @JustinMicheal-7973

According to your description, the issue is more related to Office licenses. So I'll change the tag to “Office-itpro” instead. Thanks for your understanding and hope your issue can be resolved soon.

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emizhang-msft answered emizhang-msft commented

Hi @JustinMicheal-7973,
What the detail error message did you get?
Did you know if you're using Shared computer?
Not all licenses are available in Shared computer: https://docs.microsoft.com/en-us/deployoffice/troubleshoot-shared-computer-activation
Try to provide more information about your problem and I'm glad to help you.


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Hi @JustinMicheal-7973,
Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

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The licenses are assigned via O365 admin center
Licenses are assigned individually.

I would like yo know the behavior of the application
Outlook asked for sign in to the account, but when trying to sign in you get error seen. When clicking cancel you get the prompt again.


We have seen that its not always tied to the computer user is using. One user was able to use Office apps on an another computer, but another user had the same license issue on two computers.


I did below with no fruit
Check that user has a license in AD and O365 admin console
Close all Office apps except Outlook Sign out and back in to Outlook.
Check User and Computer certificates
Removing the trial license with OSPP.VBS and signing out and in to Outlook.
Reinstallation of Office
SARA tool
Remove all active clients under Office apps -> Apps and Devices in myaccount.microsoft.com


user can currently can work on her computer, no license issue. But when checking the license status, it shows empty even after logging out and back in to Outlook.

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emizhang-msft avatar image emizhang-msft JustinMicheal-7973 ·

"Outlook asked for sign in to the account, but when trying to sign in you get error seen. When clicking cancel you get the prompt again."

What's the error message?

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