question

UsmanKhan-7947 avatar image
0 Votes"
UsmanKhan-7947 asked Dev073 commented

Dvive has been reset

My Device has been reset and microsoft authticator app too got deleted . I have installed it again but when I try to log in it says authenticate. From where and how I can authenticate once the device is reset already.
Please help me

azure-ad-microsoft-account
· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi Usman, can you please provide with more info for better understanding.

  • where you trying to login ? office online or application ?

  • your windows device got reset ?

0 Votes 0 ·

1 Answer

Travelor avatar image
0 Votes"
Travelor answered Travelor edited

Greetings,

Below are some articles that may help shed some light on possible solutions. There is a procedure to remove a device from Authenticator as seen below. A worst case scenario is a request to the 365 Admin, if that is not yourself, and they have the capability of resetting the 2-Step Authentication for your account. I have included below the documentation for a 365 Admin and/or Azure Admin.

Hopefully these will lead to the solution you seek.

"Make me one with everything" Robin Williams, Centennial Man

Trav...

Edit: Added Document for Device administration:


https://docs.microsoft.com/en-us/microsoft-365/admin/basic-mobility-security/manage-enrolled-devices?WT.mc_id=365AdminCSH_SupportCentral&view=o365-worldwide

https://docs.microsoft.com/en-US/microsoft-365/admin/security-and-compliance/set-up-multi-factor-authentication?view=o365-worldwide

https://support.microsoft.com/en-us/account-billing/change-your-two-step-verification-method-and-settings-c801d5ad-e0fc-4711-94d5-33ad5d4630f7

https://support.microsoft.com/en-us/account-billing/set-up-an-authenticator-app-as-a-two-factor-verification-method-2db39828-15e1-4614-b825-6e2b524e7c95


5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.