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AvigalCohen-1223 avatar image
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AvigalCohen-1223 asked Taz-3478 commented

Unable to remove domain ownership protection due to an error

Hello,
I'm trying to remove the ownership protection from my domain in order to move to another registrar but I keep getting the error:
"There was an error processing your request. Please try again. If the error continues contact support at 18006427676."
Unfortunately, I have no support plan, any idea what can I do? thanks.

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Taz-3478 answered Taz-3478 commented

Hello @AvigalCohen-1223 !

Hope you are having a Great Day!

Thanks for asking question!

How long has it been since you purchased the domain?

You can't transfer your domain if it's within 60 days of registration or a previous transfer, if a 60-day lock was applied after updating domain contact information, or if your domain has Ownership Protection.

It sounds as if you recently purchased your domain. If it's been less than 60 days, there is a hard lock in place to help prevent fraud and abuse of domain ownership. At this time, there is not a way to expedite this situation.

Please let me know if you have any further questions or concerns regarding this matter and we would be happy to address them. We appreciate your understanding of this matter.



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Hey @Taz-3478
I'm having a great day, I hope you are too!

I purchased the domain on November 12, 2018, so it doesn't seem like a hard lock.
Is there any way to validate if there is an active hard lock?

Thanks.

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Hi @AvigalCohen-1223 !

Have you purchased this domain from External Registrar or from Azure Custom Domain?

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I purchased this domain from Azure, I never moved it to another registrar or such.

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Hey @AvigalCohen-1223 !

If you have a support plan, I request you file a support ticket.
Alternatively you can send an email to AzCommunity[at]Microsoft[dot]com referencing this thread and your subscription id, someone might be able to offer you free one time support.

Regards,
Tasadduq

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