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xzCheng-6953 avatar image
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xzCheng-6953 asked MollyLu-MSFT edited

Windows Server 2016 starts with a problem: An Unspecified error cannot be started normally, and there is data in the system. It cannot be reinstalled.

Windows Server 2016 starts with a problem: An Unspecified error cannot be started normally, and there is data in the system. It cannot be reinstalled.14743-782d788f686067b3eb774a6a1f153e4.jpg


windows-server-2016
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DSPatrick avatar image
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DSPatrick answered xzCheng-6953 commented

May need to repair the failed hardware and restore a recent known good backup.




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A system fix was made, but it was unsuccessful,The system did not make a backup, unable to restore, may I ask what method can be solved, thank you14752-e62c7745e969c6b7661130caa5b5c7c.jpg14648-b84ae2c8cd10aadace23e206c4cd511.jpg


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xzCheng-6953 avatar image
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xzCheng-6953 answered MollyLu-MSFT edited

14667-b84ae2c8cd10aadace23e206c4cd511.jpg



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Hi,

Haven't received your message a few days, was your issue resolved?If not, please reply and tell us what's going on to provide further assistance.

If the reply is helpful, please accept it as an answer to help other community members quickly find useful responses.

Best regards,
Molly

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MollyLu-MSFT avatar image
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MollyLu-MSFT answered MollyLu-MSFT commented

Hi,

Welcome to Microsoft Q&A.

Please help check below questions so we can narrow down the issue.
1) Detail version of server 2016
2) What changes had been made before the issue started?
3) Is the problematic server a physical machine or virtual machine?
4) Where is the data stored? Is it in a hard disk?
5) When did the issue happen? Is there a bluescreen?


Troubleshooting Tips are as follow :
1) Force the machine to reboot --> keep pressing F8 --> into Advanced Boot Options --> select Safe Mode to see if you can access the system.
If safe mode fails, try Last Known Good Configuration.
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2) If first operations fail, we have to disable auto recovery and check the error message screen. Steps are as follow:

reboot again --> press F8 --> choose Repair Your Computer to boot into WinRE --> open Command Prompt

First use diskpart to find the partition on your system disk, then switch to that partition and then run the command
Bcdedit /set {default} advancedoptions on
Bcdedit /set {default} recoveryenabled No

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After auto-repair mode is disabled, see if and what errors are reported when normal mode starts. Please take a picture of the error message screen.


3)You can also run startrep.exe and SFC.exe in command prompt
Go to x:\sources\recovery.
Run startrep.exe
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Hope this answer will help you.

Best regards,
Molly



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Hi,

Just want to confirm the current situations.

Please feel free to let us know if you need further assistance.

Best regards,

Molly

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CedricChen-MSFT avatar image
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CedricChen-MSFT answered CedricChen-MSFT edited

Hi,

Is the problematic server a physical machine or virtual machine?
What changes had been made before the issue started?( patch,hardware etc.)

Please try to enter into safe mode from advanced boot options .
If you can enter into the safemode, please try to perform a cleanboot:
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

You can also open Command Prompt and run the following command as admin to see if it will fix this issue:
sfc/scannow







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