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yannara avatar image
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yannara asked LuDaiMSFT-0289 answered

Windows 10 Wipe / Reset gets next Autopilot ESP stuck

I came up with a process, where end users join their existing device to AzureAD, then they flow into Intune, I collect device hashes and add them into Autopilot profile, and after some time we do device wipe and run the autopilot. Reason for doing this is to get rid of old crap installed previously and refresh their computers. So this is a kind of a rollout of Windows Autopilot etc.

The problem is, that in my lab and in customer enviroment, this process gets stuck at Autopilot User setup. Rebooting, re-logging does not help, user gets ESP again and waits forever. The workaround is to open registry with command line in a middle of a process and change registry values where autopilot gets skipped and reboot again. But I don't want our users to have to do this. Also, If I take this device, install clean Win10 on it, and run autopilot, it works.

Any ideas? I would like to use wipe instead of Autopilot reset, I think wipe would be more efficiant of cleaning the device but I might be wrong.

mem-intune-enrollment
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1 Answer

LuDaiMSFT-0289 avatar image
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LuDaiMSFT-0289 answered

@yannara In fact, I didn't met this issue before. Based on my understanding, wipe or reset action will make the device as new device. I don't think these actions will make the device stuck at Autopilot account setup.

Given this situation, it is needed to check more logs to find the root cause.
https://docs.microsoft.com/en-us/troubleshoot/mem/intune/understand-troubleshoot-esp#collect-logs
With Q&A limitation, it is suggested to create an online support ticket to get more help. Here is the support link:
https://docs.microsoft.com/en-us/mem/get-support

I have done a lot of research. I find that someone deployed custom profile to skip the account setup phase.
https://eskonr.com/2021/09/windows-autopilot-stuck-at-account-setup-working-on-it-quick-tip/
Note: Non-Microsoft link, just for the reference.

Thanks for understanding.


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