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RDP Configuration/Setup/Support


I am aware that in a enterprise environment through windows environment IT engineers can access to users devices for troubleshooting when they provide the IP address. This can be when working in the office or working from hoem and use VPN ip to allow the connections.

What I am looking is how to config the remote desktop session/protocol in a way that IT when click on the RDS can only add the ip to connect to users device. I have done this in my previous work but did not set it up. Now I need to setup to allow remote assistanc for IT support and being able to connect remotly as mentioned above.

And to connect to users when working from home they would nee dto be connected to VPN so IT could connect to them whenever needed.

Could you tell me how to setup or how the service is called?

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