cannot open word appl it has a prohibited sign and says it may be damaged or incomplete
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What version of Office and operating system are you using? Please go to File>Account in Excel to check the detailed version of Office under the Product Information.
Besides, I would like to confirm the follwoing information with you at your convenience.
1. When did this issue start? Have you installed any other third-party progranm before this issue? Such as third-party Add-ins. If so, please uninstall them to check.
2. Do you also encounter this problem when opening Excel or PowerPoint?
Per my research, you could try the following steps to check this issue:
Office for Windows:
First, please update Office to the latest version.
Check whether it can be opened normally in safe mode. Safe mode will help us determine whether the issue is caused by Add-ins or Startup items.
If the above do not work, please try to update Windows.
Besides, here is an official article: Troubleshoot problems that occur when you start or use Word, please check if it helps.
Office for Mac:
Any updates, please let me know.
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