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JustinMicheal-7973 asked VikiJi-MSFT commented

License issue

We have assigned an M365 E3 unattended license to one of the user accounts associated with the RPA bots for Automation.
But the license doesnt seem to work in the Automation scenario, which is what it is intended for. Attached the screenshot of the error.
Please can you check and support.
133797-image.png

Since there is business impact, we have already switched the license from M365 E3 Unattended to the Full M365 E3 license for the user account.

But even then, the account is not able to use the M365 Apps like Excel etc. So as a next step, the office package will be re-installed to see if that would fix the issue.

office-itpro
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Hi @JustinMicheal-7973

Please understand that under "office-outlook-itpro" tag, we mainly focus on general questions about Outlook desktop client, and the Exchange server related tags you added are dedicated to supporting issues about Exchange server. Since from the description, your question is related to Office licenses, I'll update your thread by changing the tag to “Office-itpro” instead. Thanks for your understanding.

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1 Answer

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VikiJi-MSFT answered VikiJi-MSFT commented

Hi @JustinMicheal-7973,
Welcome to Q&A forum!

Usually, you can activate Office by signing in to an O365 licensed account.
It is recommended that you use this licensed account to log in to www.office.com to reinstall Microsoft 365 Apps.
For more information, please refer to: Reinstall Microsoft 365 Apps

From the perspective of Office, I also suggest you to check if the methods in this official article are helpful.

In addition, since we are focusing on general issues of the Office client. According to your description, if you need more professional support and help on automated RPA in the future, I suggest you refer to the following page to post a new issue. Thanks for your understanding.
Office developer community
Hope the information could help you.

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Hi @JustinMicheal-7973,
I am check this issue, how is your issue going now?
Please check if my reply is helpful.
Thanks~

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