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ReinierArbelo-5992 asked ReinierArbelo-5992 commented

Word does not Print page range, only full document 2021

Hi, I have Office 365 2021 Emprersarial, more than a week ago I have problems with printing some documents from My PC, it happens that if I send the entire document to print, it prints perfectly, but if I send a range of pages to print or a specific page of that same document as it does not print or get stuck in the print queue, it is as if it were not sent to print.
Other word files print perfectly by ranges and complete but only some word documents are those that give this problem, I also print by ranges from PDF or Excel etc without difficulty, the most worrying thing is that more and more word documents with this problem appear to me and they are files created previously and that did not present this difficulty, it is also happening to other co-workers with this same office 365,

I appreciate in advance any kind of help or guidance. Thanks!!

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VikiJi-MSFT answered ReinierArbelo-5992 commented

Hi @ReinierArbelo-5992,
Welcome to Q&A forum!

Are there any error messages when this issue occured? If so, please describe it in detail or share a screenshot with us.

it is also happening to other co-workers with this same office 365

< Are you using the same printer? Are the problematic Word documents the same?

Consider that only some Word files have this issue. Please confirm the following information with us and try the troubleshooting steps:

1. First of all, it is recommended that you check whether the page number settings in the document are correct.
This issue occurs if the page number does not match the number of pages for custom printing. It is recommended to generate consecutive page numbers.
2. What is the format of the file? Please save it in another format (such as .xls) to check.
3. Where do you save these files? Please save it locally and change the path.
4. Copy the file in question to another computer and try to print.

In addition, from the perspective of the printer, I suggest:

1. Disconnect and reconnect the printer.
2. Update the printer driver and restart the printer.
3. If conditions permit, please try to change a printer to check this issue.

If the above do not work, please try to repair Office.
Any updates, please let me know.

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Hello, I appreciate your response.
The problem is in the word .docx document, it is only 4 pages, it has no sections and it is numbered consecutively, it is not a printer problem, since I send the whole document and it prints it completely, the problem is to send only one page to print, it happens to me in several printers that I have added, I already tried from another pc with the same file and the problem persists, even if the printing is done to PDF it acts in the same way, that is, the document if you print everything if you succeed but if you decide to print a page or range it does not do it,
Other .docx documents within my PC print correctly either by range or complete, it only happens with some documents and more and more are appearing with this problem, Thank you

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VikiJi-MSFT avatar image VikiJi-MSFT ReinierArbelo-5992 ·

Hi @ReinierArbelo-5992,
Thanks for your reply and sharing.
Please go to File>Options>Display in Word to check "Update fields before printing" option to check again.
If the above does also not work, please confirm the following information with us.

  • Do these documents have any similarities? For example, whether the storage path and file format are the same, are pictures inserted in the document?

  • Are they created by you yourself?

I also suggest you try to import the contents of the document into a new blank file for a check:
Create a new document, go to Insert tab>Object>Text from File>browse to the storage path of the problem document and select it>click Insert.

Any questions and updates, please feel free to post back.

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Hello, I am very grateful, your first recommendation worked for me, "Update fields before printing", I already did the test and it worked for me, I don't know why some documents did allow printing by range and others not, but the important thing is that I already have the solution for which I thank you very much for your time and explanation, have a good day,

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