question

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JamesStewart-5138 asked Jason-MSFT edited

microsoft store fails to download files as a result of windows update suspendeding and restarting the download process

133758-wulogexerpt.txt



when I try to download anything using the microsoft store, the download progresses briefly (a couple of MB are downloaded) and then it resets to the "checking product files" stage and, at some random point in the future, resumes the download again for roughly the same period of time. This loop continues over and over and over. It has taken me 3 days to download 1.3gb of a 34gb update and i simply must fix this. I would rather not perform a clean reinstall as I have several licenses tied to software on this machine that I use for scientific research that are not easy to reacquire.

i have done everything possible to fix the microsoft store (resetting app, reinstalling app, running troubleshooter for app, SFC and DISM scans, OS repair install, clearing WU cache, WU app troubleshooter, etc.). the app functions correctly for all purposes other than downloading anything. the problem appears to be tied specifically to windows update. computer is current with windows updates and drivers and is generally able to successfully, albeit slowly, download normal windows updates. please advise. I have attached my windows update log for the past day in the hopes that it will be of some help.

windows-10-general
wulogexerpt.txt (793.1 KiB)
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1 Answer

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JamesStewart-5138 answered

after changing literally nothing, doing nothing that i haven't done before 10 times over, and clicking the same reset button to reattempt the download in the store that hasn't worked or done anything the past 100 times i've done so, the microsoft store has decided to proceed with the download as normal. i have no words and i apologize for anyone who took the time to read this

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