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HONKMKwokMing-0661 asked jsalh commented

Why Surface Duo Intune/Work Profile not compatible with Office Word/Excel/Powerpoint?

Hi,

I am very disappointed with Microsoft Surface Duo. I purchased it because it was advisetised to enhance business productivity. However, after i registered the Surface Duo to my Corporation by Intune, no Word, Excel and Powerpoint could be downloaded to the work profile because they were not compatible with Surface Duo. It is really crazy and not logical that a Microsoft Android phone is designed not compatible with the Microsoft's own software. Please help solve the issue for me. Otherwise, the Surface Duo is only a brick to me. Thanks.

Victor

mem-intune-application-management
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@HONKMKwokMing-0661 Thanks for posting in our Q&A.

To clarify this issue, we appreciate your help to collect some information:
1.Did you successfully download Word/Excel/Powerpoint when the device is not enrolled by intune?
2.Where did you download Word/Excel/Powerpoint to the work profile?
3.Please try to assign these apps via Managed Google Play app in intune portal and check if it is successful installed in the device.
https://docs.microsoft.com/en-us/mem/intune/apps/apps-add-android-for-work#add-a-managed-google-play-store-app-directly-in-the-intune-console

If there is anything update, feel free to let us know.

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  1. No Word/Excel/PowerPoint could be download because not compatible.

  2. Same as 1.

  3. As not compatible, it could not be downloaded in work profile App Store.


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@HONKMKwokMing-0661 I haven't met this situation before. With the limitation resource, there is no method to repeat your issue. So, it is suggested to open a case to check on this and find the root cause. It is free. The following link describes how to open a case, we can refer to it:
https://docs.microsoft.com/en-us/mem/intune/fundamentals/get-support

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Has there been any progress on this issue .... I have the SD2, I have the all in one Office app installed. The SD2 Play Store does not show any individual Office Apps (Word, Excel, PowerPoint) - just the Office App. I can open Office files in my personal email account (attachments). However, the work email account managed by InTune (Company Portal) - has permitted Office App, Word, Excel - and yet only SD1/SD2 devices are unable to open the word/excel attachments.

You get an error message - indicating there is no app available (paraphrasing here).

So .. i can sideload the apps, -- but confused, how Micrsoft is pushing a device, and the new office app, but then haven't worked out the Intune policies/integration...

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