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HONKMKwokMing-0661 asked LuDaiMSFT-0289 commented

Why Surface Duo Intune/Work Profile not compatible with Office Word/Excel/Powerpoint?


I am very disappointed with Microsoft Surface Duo. I purchased it because it was advisetised to enhance business productivity. However, after i registered the Surface Duo to my Corporation by Intune, no Word, Excel and Powerpoint could be downloaded to the work profile because they were not compatible with Surface Duo. It is really crazy and not logical that a Microsoft Android phone is designed not compatible with the Microsoft's own software. Please help solve the issue for me. Otherwise, the Surface Duo is only a brick to me. Thanks.


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@HONKMKwokMing-0661 Thanks for posting in our Q&A.

To clarify this issue, we appreciate your help to collect some information:
1.Did you successfully download Word/Excel/Powerpoint when the device is not enrolled by intune?
2.Where did you download Word/Excel/Powerpoint to the work profile?
3.Please try to assign these apps via Managed Google Play app in intune portal and check if it is successful installed in the device.

If there is anything update, feel free to let us know.

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  1. No Word/Excel/PowerPoint could be download because not compatible.

  2. Same as 1.

  3. As not compatible, it could not be downloaded in work profile App Store.

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LuDaiMSFT-0289 avatar image LuDaiMSFT-0289 HONKMKwokMing-0661 ·

@HONKMKwokMing-0661 I haven't met this situation before. With the limitation resource, there is no method to repeat your issue. So, it is suggested to open a case to check on this and find the root cause. It is free. The following link describes how to open a case, we can refer to it:

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