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Trener50-2191 asked KyleXu-MSFT commented

Is it possible to get auto-reply on every email that is sent to mailbox

Hi,

We would like to get auto-reply email every time mail is sent to specific mailbox. I checked on google every link and every option but nothing worked. Tried server-side / client side mailbox rules, oof config, auto-reply config but nothing helped. Is this possible?

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michev avatar image
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michev answered michev edited

Server-side rules are the way to go, if the rule is not working for you for some reason, best post the exact configuration you are using.
Do note that this requires you to have a valid Exchange/Office 365 account.

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KyleXu-MSFT avatar image
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KyleXu-MSFT answered KyleXu-MSFT commented

@Trener50-2191

For transport rule, it can only block email then reply the sender an email, in this way, this recipient will not see this email in his mailbox.

If you want to let the recipient could see this emails, you need to use inbox rule(It could work when Outlook not running):
134067-qa-kyle-10-54-14.png

This rule will send an email(Use the template that you created) to the sender.
Please note: this rule will send an new email back to the sender rather than reply original mail. There doesn't exist a build-in function to reply all emails. OOF could reply email, but it only works one time for each sender.


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H KyleXu,

II tried your solution but it is not working. I configured rule for the shared mailbox and I am not receiving the reply. Tried with both outlook running and closed.

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Could you provide a screenshot about the Inbox Rule and the "server reply template "that you created?
By the way, if you want to configure a inbox rule for shared mailbox, you need to configure this shared mailbox in Outlook as a standalone mailbox.

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@Trener50-2191
I am writing here to confirm with you any update about this thread now?
If the above suggestion helps, please be free to accept it as an answer for helping more people.

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