Hi guys,
On a terminal server Windows Server 2016 a user noticed that emails first placed in Focused and moved to Others only if those emails are clicked.
Upon investigating this issue I noticed that the user has Outlook connection status - Connected to: Microsoft Exchange (Headers).
I tried to switch from downloaded headers and full items to download full items but that menu is greyed out, no matter if Outlook is opened as a regular user or as administrator.
Can someone please help me to make that menu active.

