question

Lt-Columbo avatar image
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Lt-Columbo asked Lt-Columbo edited

Outlook Download Preferences menu is greyed out

Hi guys,

On a terminal server Windows Server 2016 a user noticed that emails first placed in Focused and moved to Others only if those emails are clicked.
Upon investigating this issue I noticed that the user has Outlook connection status - Connected to: Microsoft Exchange (Headers).
I tried to switch from downloaded headers and full items to download full items but that menu is greyed out, no matter if Outlook is opened as a regular user or as administrator.
Can someone please help me to make that menu active.

134096-outlook-download-preferences.jpg

office-outlook-itpro
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1 Answer

YukiSun-MSFT avatar image
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YukiSun-MSFT answered

Hi @Lt-Columbo,

I tried to switch from downloaded headers and full items to download full items but that menu is greyed out. no matter if Outlook is opened as a regular user or as administrator.

Does it affect other users in your environment?
If not, what if adding a normal user's account on this machine?

In case it's due to any relavent group policy settings, it's suggested to follow the steps below to get a report of GPO settings you have applied:
1.Press Win + R to open the Run command, type cmd and press Enter.
2.Type cd desktop and press Enter.
3.Type the following command line and press Enter:

  gpresult /h gpreport.html

4.Go to the desktop and open the gpreport.html, check if any of the below policies are configured:
134216-1.png


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